Human and Organisational Performance
Catastrophic accidents often reveal that reliable safety management arrangements were ineffective, faulty or systematically breached, with a blind eye turned toward problems and faults tolerated despite past negative experience.
Poor Safety Cultures
- Gradual undetected degradation of safety performance
- Loss of organisational memory
- Tolerance of erosion of safety standards
- Reliance on ineffective safety management arrangements
- Employee non-compliance with inadequate risk controls
- Misperception of risks
- Occurrence of human error
- Staff dissatisfaction and low morale
Plenty of examples exist across different industries where the gradual erosion of safety performance appeared never to breach a threshold of organisational consciousness, until a major accident or near-miss made everyone sit up and take notice.
Jon Berman and Peter Ackroyd, 2006
High performing organisations
Organisations responsible for safety critical or high hazard operations must achieve the highest standards of performance and strive for continuous improvement.
- Sustained vigilance and challenge
- Trusted & respected safety management arrangements
- Competent, committed & co-operative teams
- Practical procedures
- Error tolerant systems
- High reliability operations
- Open, challenging, learning & responsive cultures
We provide expert assessment of the causes and nature of human and organisational performance issues and help develop leading edge solutions.
Assessment and understanding
We use a toolkit of critical incident analysis, surveys, workshops, systems review and observation to profile, understand and define the underlying causes of performance issues. Exploring their root causes, we develop deep insights into organisational culture, staff competence, management arrangements, organisational change, business model, staff management or change in operational demands.
We compare organisation, management and Human Factors arrangements to recognised good practice and latest guidance on modern standards of safety management to benchmark performance against defined measures.
Strategy and action planning
We develop realistic visions, targets and objectives for organisations. Drawing on our practical experience we create SMART actions plans that remove barriers to change and to enable improvement.
Learning lessons from high performing organisations
We identify lessons learnt from high performing organisations to offer solutions to specific issues. We draw on cross sector knowledge and experience to recommend examples of truly effective methods for improving performance.
We develop bespoke solutions and support their implementation, whether this is training managers in advanced forms of leadership, introducing more effective organisational learning or more ergonomic procedures. We can work in partnership with organisations to implement change.
Examples of our work
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