Application Development : Case Study

Department for Work and Pensions
Client
Department for Work and Pensions
Product/Service
2008 Cross Site Survey
What we did

Greenstreet Berman produced a set of surveys for everyday visitors of five government departmental websites to complete. The surveys were designed to help the DWP gauge public opinion across the five websites.

The five websites were:

  • Department for Work and Pensions
  • Jobcentre Plus
  • Child Support Agency
  • The Pension Service
  • Office for Disability Initiatives

The surveys aided the departments in discovering how people used the websites, what they used them for and what improvements they would like to see implemented.

There were over 6,000 responses to all the surveys. Greenstreet Berman then analysed the information, producing a detailed breakdown of the results and offering cross comparisons across all the sites.
Value/Benefit
Greenstreet Berman provided the DWP with a detailed breakdown of the results across all five surveys. The results have helped the five government departments produce a range of recommendations on the future and immediate re-development of their websites and have enabled them to get a better knowledge and understanding of their visitors.