Our Services

Greenstreet Berman is a leading risk management consultancy with extensive experience across all areas of event and crisis management within the utilities, service industries and many other high hazard operations.

We combine expertise in event, crisis and risk management with human factors and psychology in order to help businesses identify, understand and resolve event and crisis threats with maximum effectiveness.

We offer a wide range of specialist services, including:

• Reviews and assessment of event and crisis management arrangements
• Identification and analysis of event and crisis risks
• Stakeholder mapping and analysis
• Development and implementation of procedures and other decision support tools
• Event and crisis management training and exercises
• Special event management training for field and front-line managers and staff
• Post event learning and improvement review

Typical Issues

You may already have in place emergency arrangements, but:

• Will they work in fast moving situations involving urgency, uncertainty and stress?
• Do they offer simple and effective tools to support decision making?
• Do staff know what to look for. Do they know when, and how, to report abnormal situations
• Is timely and effective recognition, reporting and intervention fully supported?

In our experience this is rarely the case:

• Procedural documentation is often inaccessible – typically thick documents of closely typed instructions, background information, and data.
• Procedures rarely offer effective decision support to managers and staff – many of whom may face events only on rare occasions.
• Plans and procedures often comprise disparate elements that have developed independently of one another so leading to procedural overlaps and uncertainty as to which procedure applies to a given situation.
• Procedures and plans often require levels of knowledge and experience that may no longer exist because of organisational changes.

Our Approach

We have developed a range of techniques and models for event and crisis management that take fully into account human behaviour.

Our approach ensures that people are properly supported when making key decisions during situations involving significant urgency and uncertainty.

We achieve this by ensuring that:

• Front line staff have simple and clear look-up prompts to help them know what to look for, when, and how, to report
• Managers taking reports have “ready reckoned” type event assessment prompts to help them define the nature and severity of the situation and actions necessary to achieve containment and initial control
• The management procedures provide a “seamless” link across the spectrum of event severity thereby reducing decision-making inertia
• Management procedures support and enhance decision making
• Event decisions are focused on resolving the key event risks, including stakeholder impacts
• Progress is monitored via critical success factors identified in an event risk assessment
• A learning process is inbuilt to the procedures

Benefits

The benefits of arrangements that support timely and effective decision making across the full spectrum of events are considerable and include:

• Timely recognition, assessment and reporting of event indicators
• Earlier uptake of significant events by managers
• Improved opportunities for the timely implementation of measures to mitigate impacts
• Reduced cost, less disruption to the business
• Greater confidence in managing events
• Procedures that are seen to help and which therefore are more likely to be used
• Increased stakeholder confidence and satisfaction
• A reduced requirement for revisions to procedures during organisational changes
• A learning and improving event management organisation